Refund and Cancellation Policy for Fresh Clean Air Duct Cleaning
_Last updated: 2026-04-29_
At Fresh Clean Air Duct Cleaning, we value our customers in Studio City, CA, and surrounding areas like Sherman Oaks, Van Nuys, Beverly Hills, and Sun Valley. We aim to provide top-notch air duct and HVAC cleaning services with the utmost professionalism and respect for your home. To ensure clarity and fairness, we’ve established the following refund and cancellation policy.
Cancellation Notice
If you need to cancel your scheduled service, please let us know as soon as possible. A cancellation notice of at least 24 hours is required for full refund eligibility. This timeframe allows us to manage our schedule effectively and accommodate other customers who may be waiting for service.
To cancel your appointment, please contact our office directly at the phone number provided during your booking. We’ll confirm your cancellation and process any applicable refunds promptly.
Partial Refunds
In some cases, we understand that life can throw unexpected challenges your way. If you cancel your appointment with less than a 24-hour notice, we will issue a partial refund of 50% of the total service cost. This helps cover our prep time and any resources allocated for your appointment.
If a service has already been performed, we cannot issue a refund. However, we are committed to your satisfaction and encourage you to reach out if any aspects of our service did not meet your expectations.
Weather Delays
Weather conditions in Studio City and surrounding areas can sometimes be unpredictable. If severe weather such as heavy rain, strong winds, or other hazardous conditions arise, we may need to reschedule your service for your safety and ours. In such cases, we will reach out to you as soon as we can to discuss rescheduling options that work for you.
If you’re unable to reschedule a new appointment, we will provide a full refund. Your safety is our priority, and we appreciate your understanding regarding weather-related delays.
Unhappiness Guarantee
At Fresh Clean Air Duct Cleaning, our goal is to ensure you are completely satisfied with our services. If you’re not happy with the quality of our work, please let us know within 7 days of your service. We’ll gladly return to address your concerns and make any necessary adjustments at no extra cost. Your home deserves clean air, and we want to make sure you feel confident in your choice to work with us.
If we cannot resolve your issues to your satisfaction, we’ll issue a partial refund based on the service provided. Your feedback is crucial to us, and we genuinely want to ensure that you’re breathing easy at home.
How to Request a Refund or Cancellation
To request a cancellation or refund, simply follow these steps:
- Contact Us: Reach out to our office via phone or email. Make sure to provide your appointment details for quick reference.
- State Your Request: Clearly specify whether you wish to cancel your service or request a refund due to dissatisfaction. If you’re unhappy with a service, please include details regarding your concerns.
- Wait for Confirmation: Once we receive your request, we’ll confirm it and process any applicable refunds.
Our Commitment to You
We're proud to serve the Studio City community and neighboring areas, helping to improve indoor air quality one home at a time. We believe that open communication is essential for building trust, and we’re always here to address your questions or concerns.
If you have any other questions about our refund and cancellation policy or our services, don’t hesitate to get in touch. We’re here to help and ensure you breathe fresh, clean air in your home.
Thank you for choosing Fresh Clean Air Duct Cleaning. We appreciate your business and look forward to serving you!